Whistleblower Hotlines
Why Safecall?
Experienced Call Handlers
All Safecall call handlers surpass the highest professional standards in the industry. They are all bound by a strict code of ethics and confidentiality that is applied with rigour and is underpinned by security vetting ensuring professionalism, neutrality, security and confidentiality.
Multilingual
Our smart telecoms platform means your employees can speak to us in their own language 24/7, all year round. Even if you have multiple language requirements in one location, we’ll create the unique system you need for your workforce.
Reporting Methods
Report concerns to Safecall in two ways, telephone and web. Supporting over 170 languages, our telephone platform allows reporters to raise concerns in the language they feel most comfortable speaking. Our web platform also facilitates reporting and follow up in 58 languages.
Implementation
We work with organisations of all sizes, across various industry sectors globally. It is our ability to understand the unique culture and communication methods in each organisation that leads to the successful implementation of our whistleblowing service.
Security
Safecall takes pride in the security of all data received by a confidential reporter as well as information supplied by the company. Safecall receives and manages all of the data on a secure portal built on Microsoft Dynamics 365.
Whistleblowing Hotline Plans
Our whistleblowing hotline enables your employees, contractors and suppliers to report issues relating to their working environment in a safe and secure way.
Frequently asked questions
We use experienced investigators instead of sales or call centre employees for the following reasons:
- At Safecall, we believe that Call Handlers need to have investigative skills and knowledge on the best way for a client to address an issue.
- All Safecall Call Handlers have professional investigative experience, which means they are skilled at talking to people who may be stressed or reluctant to provide full details. Their role is to deliver a comprehensive and meaningful report whilst ensuring that the caller feels the information they have given will be fully appreciated by their company.
- The Private Security Industry Act 2001, states very clearly that persons involved in obtaining information about others or their activities need to be licensed. The competency specification to obtain a licence includes the skills and knowledge to conduct investigations and interviews, search for information and preserve evidence. It also states that one must understand and work to relevant laws and standards. Each of our Call Handlers has over 25 years’ experience in these competencies.
- Safecall’s Call Handlers possess lifelong experience when keeping their professional and personal lives separate. Respecting our client’s confidentiality is of utmost importance to us and our Call Handler’s professionalism reflects this.
We do not audio record any calls. If calls were recorded they would have to be retained and made available to appropriate parties if a call resulted in civil or criminal proceedings. The audio recording could lead to a caller, who has requested anonymity, having their voice identified and therefore the company's ability to guarantee anonymity to their employees could not be guaranteed.
We believe a difference exists between an assistance programme, which is in essence an advice line, and an external reporting line. A number of Employee Assistance Programmes provide advice on a wide range of subjects but due to confidentiality restraints, do not always pass information to employers.