Recession-proof Your Whistleblowing System
Recession-proof your whistleblowing system
Introduction
Much of the world appears to be heading towards a recession.
According to the Office for National Statistics ONS, despite Sterling’s recent rise against the dollar, the UK economy remains 0.2% below pre-Covid 19 levels. And given the current economic conditions, City forecasters say it is a case of ‘when’ rather than ‘if’ the UK eventually falls into recession.
What might it mean for businesses and organisations across the world? And what might it mean specifically for whistleblowing managers?
Well, there is a generally held belief that wrongdoing – especially fraud and theft – increases during times of recession.
In this article we’ll ask the question, is this true? We’ll also offer practical tips to bolster your Whistleblower line and prevent or minimise fraud and theft in your business.
Wrongdoing in businesses and organisations during recessions
Intuitively, it makes sense that people might turn to theft and fraud during desperate times.
If crime was driven purely by the economy on its own, then it would increase as the economy declined and decrease during times of prosperity.
We don't see this.
But, what we do see is the combined consequences of high unemployment, falling incomes, and reduced economic activity having an increased impact on crime and whistleblowing over time.
And considering we’re facing the compounded effect of the world reemerging from the Covid-19 pandemic in tandem with an imminent economic recession caused by spiralling inflation, it seems reasonable to believe fraud and theft will rise.
So, what does history tell us?
We take a look at fraud as an example key area to delve deeper into this question.
Fraud during recessions
Three factors are generally accepted as necessary for fraud to increase: pressure, opportunity, and the ability to rationalise illegal behaviour.
Unfortunately, all three factors can come into play during a recession.
More recently, a report from TransUnion found a 149% increase in fraud attempts in the first four months of 2021. [1]
Looking back at the UK’s previous recessions, against falling GPD, Professor Mark Button, Director of the Centre for Counter Fraud Studies at the University of Portsmouth found that:
“Previous recessions show a direct correlation between a fall in economic output and a rise in fraud.” [2]
- 1980 recession: 3% fall in GDP - 5.6% increase in fraud offences
- 1990 recession: 1.7% fall in GDP - 9% increase in fraud offences
- 2008 recession: 1% fall in GDP - 7.3% increase in fraud offences
Looking at the overall picture, we have to acknowledge that there are other factors at play too. From recessions spurring businesses to conduct detailed internal reviews - leading them to discover past or ongoing deceptions - to nervous employees blowing the whistle on others - all leading to increasing fraud reports.
What might you reasonably expect if you're managing whistleblowing processes over the next 12-months?
While no one can predict the future, thanks to our 2021 and 2022 whistleblowing benchmark reports - covering the most recent Covid-19 recession - we can share our own experience to help inform you of what might be to come:
- A large increase in the number of whistleblowing reports. But with a word of caution as this is not the case for all sectors, take healthcare as an example; additional pressures and less time to reflect might contribute to a decrease in reports. So be aware.
- An increase in the number of anonymous whistleblower reports driven by job insecurity and fear of dismissal.
- A shift away from speak up hotline calls to web reports thanks in part to the increase in “Gen-Z” and “millennials” within the workforce who might prefer reporting virtually.
- Whistleblowing reports to be predominantly HR related with over 55% of the share of our reports in 2021 related to HR.
How to recession-proof your whistleblowing processes and policies
We spoke to Greg Ogle, one of our Safecall Account Managers. Greg worked on both the 2021 and 2022 Whistleblowing Benchmark Reports, and speaks with whistleblowing managers each and every day.
If anyone is well placed to give advice on recession-proofing your whistleblowing processes, it would be Greg, because he understands the reality behind what happened to whistleblowing reports during the pandemic.
"It's all about being prepared. These are the key actions you can take right now to bolster the benefits of whistleblowing for your business or organisation:"
- Internal audit: Review your existing whistleblowing management system. Ask yourself, are your policies, processes and plans effective? Are they up-to-date?
Maintaining and improving your systems will help you to identify nonconformity and where you need to take corrective action. This continual improvement will ensure compliance with your organisation’s policies, and procedures as well as its legal and social obligations. - Awareness: Ask yourself, are your staff, at all levels, trained on your whistleblowing management system, understand how to report wrongdoing, and feel empowered to make reports?
Clear communication is key to encouraging and facilitating the reporting of wrongdoing. Especially when it comes to highlighting that staff can maintain their anonymity. This enables your employees to follow whistleblower best practices in identifying and addressing wrongdoing at the earliest opportunity. It also demonstrates leadership commitment to preventing and tackling wrongdoing.
The benefits of external training can be found here. - Competence & resources: Ensure your investigators are adequately trained and resourced to effectively and thoroughly process a report of wrongdoing in a timely manner.
This is crucial. Not only to help prevent or minimise loss of assets - as well as aiding the recovery of lost assets - but also to support and protect whistleblowers. Reducing and preventing detrimental treatment of those involved fosters trust in your system. - Communications: Foster a culture of openness, transparency, integrity and accountability.
How this is achieved differs for each organisation from leadership buy-in to internal communications or bolstered training. There’s no one size fits all answer, however, the benefits of addressing your culture can help your organisation to attract and retain personnel committed to your values. - Continual improvement: Following taking the above actions, how are you going to monitor, measure and evaluate your policies and procedures going forwards?
The benefits of dedicating time and resources to maintaining and improving your whistleblowing management system are two-fold. You can actively help to reduce the risks of wrongdoing while also demonstrating sound, ethical governance practices to society, your markets, regulators, owners and other interested parties.
"I'm happy to discuss any measures you might like to take to review your whistleblowing system in more detail if you wish. Just drop me an email at info@safecall.co.uk and I'll get back to you.
We're always happy to share our expertise if it will help guard your business reputation and look after the safety of your employees."
Looking for a whistle blower policy template?
Implementing a clear whistleblowing policy encourages a culture where concerns are raised early. This makes it easier for employers to address concerns and potentially prevent serious wrongdoing and reputational damage before being reported to regulatory bodies or the press. Safecall have a years of experience and expertise working within the Whistleblowing industry. We have put together a free whistle blower policy template just for you.
Download your FREE Whistleblowing Policy Template below
About Safecall Ltd
Safecall is an outsourced whistleblowing hotline provider to businesses and organisations around the world.
For over 20 years we have been providing a specialist and independent service that helps to protect business and keep employees safe.
We have a people first ethos, with all our call handlers having first-hand experience of the issues reported. We pride ourselves on our style, which is conversational and empathic. None of our calls are scripted and we are experts at taking high quality reports.
Safecall operates from a UK call centre, 24 hours a day, 7 days per week all year round. Serving businesses in the UK, Europe and over 150 countries around the globe, conversing in over 170 different languages.
We help businesses and organisations who want to tackle a variety of whistleblowing issues including potential racism, sexism, fraud, discrimination, bribery, health and safety violations, modern slavery, bullying, and violence in the workplace.
We also offer highly skilled investigations training and bespoke support that utilises our expertise.
We are proud to be a Law Debenture company. Law Debenture was founded in 1889 and is listed on the London Stock Exchange. It is recognised globally for its expertise in longstanding investment trusts and is a leading provider of independent governance and transactional support services. Clients include large corporates, law firms, banks or funds, private equity, SMEs, hedge funds, start-ups, and private clients.
Sources
[2] https://www.port.ac.uk/news-events-and-blogs/news/coronavirus-economic-recession-approaching
[4]
https://aru.ac.uk/news/workplace-homophobia-rises-during-recessions
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