File a Report

Use this online form

This form is on WaterAid’s global website. Using this form enables you to report directly to WaterAid. You can write all the details of your concern within this form. The form is then directed to the best team or representative who will respond to you. You can request for your identity to remain confidential if this is what you would prefer.

By email

• Concerns about Fraud: fraud@wateraid.org
• Concerns about safeguarding children or adults: safeguarding@wateraid.org
• Concerns about security: security@wateraid.org

What types of concerns can I report to SafeCall?

Safecall can be used to report concerns relating to possible:

• Malpractice, fraud, bribery or corruption;
• Other criminal offences or illegal acts;
• Safeguarding concerns such as sexual exploitation and child abuse
• Conduct that has endangered, or is likely to endanger, the health and safety of WaterAid staff, representatives or communities where WaterAid works;
• Conduct that has damaged, or is likely to damage, the environment
• Concealment of information relating to any of the above; or
• Any activity that may have a significant impact on WaterAid’s reputation

Safecall should not be used to report:

• Immediate threats to life or assets
• Any grievances or individual employment issues
• Concerns that could be reported internally using existing confidential channels such as the Global Safeguarding Team
• Feedback on WaterAid programmes
• Accusations which you know are false. Doing so may lead to disciplinary measures.

Safecall will create a report from the information you give them. You agree with them, what can be shared with WaterAid.

If you want your identity to remain confidential, you can decide if you wish to remain fully anonymous or semi-anonymous.

Semi-anonymous allows Safecall to correspond between you and WaterAid without your identity being revealed.

Safecall will provide a report of your concerns to WaterAid with your permission.

WaterAid will review the information and consider what action is required.

If you would like to know the outcome of your report, you will need to provide your contact details. Safecall cannot provide you with any information about WaterAid’s investigation or outcome.

All concerns reported to WaterAid are taken seriously, WaterAid has a zero-tolerance approach towards inaction Anyone raising concerns is protected from any form of victimisation or detrimental treatment, providing the concerns are raised in good faith. Knowingly making a malicious report could result in disciplinary actions being taken, as this takes time and resources away from managing genuine concerns.